Privacy Policy

We collect information you provide directly when you use our website or engage our services. This includes:

Contact information such as your name, email address, company name, and phone number when you submit a form, book a consultation, or sign up for our newsletter.

Project information including business requirements, technical specifications, and materials you share during the course of an engagement.

Usage data collected automatically when you visit our website, including IP address, browser type, device information, pages visited, time spent, and referring URLs. This data is collected through cookies and similar technologies.

We do not collect sensitive personal information such as financial account numbers, government-issued identifiers, or health data through our website.

We use the information we collect for the following purposes:

To provide and deliver our services, including communicating about project progress, sending invoices, and providing support.

To respond to your inquiries when you fill out a contact form or request a consultation.

To improve our website and services by analyzing usage patterns, identifying technical issues, and understanding how visitors interact with our content.

To send occasional marketing communications about our services, case studies, and AI industry insights. You can opt out of these at any time.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

We share your information only in the following limited circumstances:

Service providers: We use third-party tools for hosting, analytics, email delivery, and payment processing. These providers access your data only to perform services on our behalf and are bound by contractual obligations to protect your information.

Legal requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, safety, or property.

Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

With your consent: We may share your information in other circumstances with your explicit consent.

Our website uses cookies and similar tracking technologies to provide a better browsing experience and analyze site traffic.

Essential cookies are required for the website to function properly, including session management and security features. These cannot be disabled.

Analytics cookies help us understand how visitors use our site. We use privacy-respecting analytics tools to collect aggregate, anonymized usage data. No personally identifiable information is tracked through analytics.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

We do not use invasive tracking technologies, fingerprinting, or cross-site advertising trackers.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security practices include encryption of data in transit using TLS, secure hosting infrastructure with regular security updates, access controls limiting data access to authorized personnel, and regular review of our security practices.

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach that affects your information.

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law.

Contact form submissions and consultation requests are retained for up to 24 months after the last interaction. Client project data is retained for the duration of the engagement plus 36 months, unless a longer retention period is required by law or contract.

Analytics data is aggregated and anonymized after 26 months. You may request deletion of your personal data at any time, subject to our legal obligations.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

The right to access the personal information we hold about you and receive a copy in a portable format.

The right to correct inaccurate or incomplete personal information.

The right to request deletion of your personal information, subject to our legal obligations and legitimate business interests.

The right to object to or restrict the processing of your personal information for certain purposes, including direct marketing.

The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us using the information provided below. We will respond to your request within 30 days.

If you have questions about this privacy policy, your personal data, or wish to exercise your privacy rights, contact us at:

Remote Lama Email: privacy@remotelama.com

We will respond to all privacy-related inquiries within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.